Are you an entrepreneur with an SMME trying to compete in a flooded online market? I have found a solution for you. Introducing https://dotdot.direct/. A local online marketplace that removes the complexity of logistics and delivery and secure online payment collections. Dotdot also assists in creating marketing strategies for your products amongst other services
I stumbled upon their site and bought a few items. I was pleasantly surprised by the shopping experience and timeous delivery. When I conducted further research, I discovered that https://dotdot.direct/ tackles these 5 obstacles faced by SMMEs when competing online. They believe in connecting small business owners to e-commerce without high costs. Their colourful and atypical brand enables entrepreneurs to compete online while keeping control of their businesses. They understand that starting, maintaining and operating an online marketplace is complex and resource intensive, so let Dotdot.direct help you through the perils of running an e-commerce store.
1. Cybersecurity
When starting an online business, it is paramount that small businesses have policies and procedures in place to ensure the integrity of their cybersecurity framework. Customers trust your business with sensitive information such as personal and banking details. These small businesses cannot afford downtime due to a security breach or viruses as they affect sales and operations, and they lower consumer confidence.
Dotdot.direct allows customers to pay and store personal information through their site securely. They are verified for the usage of Visa and Mastercard payments. The customer has various payment options through Paygate, i.e., secure EFT, Zapper, Mobicred, scan to pay and snap scan. Trust is now built within this e-commerce hub which will attract more customers.
2. Competition
The e-commerce space has become saturated and leaves small businesses with immense competition. Business owners have to ensure that their products have competitive prices and services. Your product has to stand out to your target audience through your customer value proposition. Your individual e-commerce store limits your potential target audience, as only a single entry point exists. Therefore, your product only gets noticed online if the customer enters your site.
Suppose you are a registered vendor on dotdot.direct; your products will be available online through an additional channel and enjoy increased exposure to shoppers in a marketplace compared to your individual store. dotdot.direct believes “brilliant businesses deserve to compete in the online market irrespective of size, resources and location”. dotdot.direct provides a comparison list that allows customers to compare products side by side and allows a product's unique features to sell themselves, which is a nifty tool.
3. Order fulfilment
Order fulfilment is crucial for customer satisfaction and retention. The process from when the order is put through until it is delivered can be complicated. It is strenuous on a small business's resources and finances. Most small businesses outsource this process to increase efficiency.
dotdot.direct handles all logistics, from collecting products from the vendor's location to delivering to the customer. They enable buyers and sellers to connect in different locations at a fraction of the cost. dotdot enables loyal shoppers and trusted retailers to meet online, within the same community, and across communities. Their expected delivery times range from same day to 3 business days. They work on a dynamic model that calculates delivery costs and times, which vary between R0 and R100.
"We want to make it as simple as possible for businesses to get a hold of people who want their products - but don't know it yet." ~ DotDot.direct Team
4. Visibility
How will your online business attract quality customers and turn visitors to your online store into customers if they cannot find your site? With many online stores flooding the internet, it's hard to stand out from the rest, and your store will probably not be viewed if it's not on the first page of Google's search results. Brand visibility is significant for small businesses and is the difference between staying in business and not.
Having your brand and products available on a marketplace increases your brand exposure as you have access to customers from your target audience and traffic from other customers passing by. Even if you have an existing site, this is another sales channel. The customer can view a holistic market and shop from all stores in one basket. This reduces the friction for customers to purchase your products. dotdot connects vendors with customers and the tools they need to thrive in an e-commerce business.
5. Return and refund policies
Once customers purchase from your online store, the experience doesn't end there. For customer retention and satisfaction, your online store must have a good return and refund policy in the long run. Whatever you are selling should be the same as advertised, and the customer should be able to exchange it if unsatisfied. The key is to be transparent and make the return process as smooth and efficient as possible.
The customer can easily opt to return any product listed on dotdot.direct, and the company will pick it up and deliver it to the retailer. Upon their inspection, you will be given a refund if it warrants one or will receive a dotdot gift voucher. You can also return your products in-store, where applicable if ordered online. dotdot makes the process so easy as returns can be logged via email, telephone, their website or WhatsApp.
Adding a new sales channel is a great way to increase sales, exposure and client satisfaction. This innovative e-commerce hub is a game changer. Connect with them through their website https://dotdot.direct/or LinkedIn https://za.linkedin.com/company/dotdotdirect to join their excellent site and better your business.
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