Frequently Asked Questions
Can I track my order?
Yes. Order statuses are shared with customers, but may also be tracked by contacting customer care. We will send you tracking information for your package once the order has been finalised, so you won’t ever be left in the dark.
Delivery prices generally range from R 0 to, R 150. The delivery cost depends on the distance between your selected
delivery address and the stores from which the selected items are ordered. Deliveries are free for total cart values
over R500. Delivery costs will vary when a cart contains bulky items or items that are difficult to handle.
When selected stores in the same cart are far away from each other, deliveries may be spilt and / or may attract
Changing the shipping address?
Our delivery team can deliver your order to your home, workplace, or any other nominated delivery address. We’d love to deliver your gifts to family and friends – or your crush! Just nominate their address on checkout. Remember to add a gift wrap service to your cart.
What happens if a product is missing from my shipment?
If you receive an incomplete delivery, you can notify us by calling our customer care line
Where do I collect my goods?
You may collect your goods from participating stores that allow collection Otherwise, we can deliver for your convenience.
How many items can I order for delivery or to collect?
As many items as your bank account would allow. There is no restriction, however the delivery cost depends on the distance between your selected delivery address and the stores from which the selected items are ordered. Deliveries are free for total cart values of over R500.
When can I collect my goods?
You may collect your goods when you receive a notification via email that your package is ready to be collected from the participating stores.
What if I am late for my collection?
You may collect your goods from participating stores during the store trading hours.
Can I pay upon collection?
No, unfortunately, you cannot pay upon collection. Payment is required on the DotDot website when purchasing the goods.
What documents must I provide when collecting?
You must provide the order number you were sent when you made the purchase and your ID. (Let’s review this again once we have looked at the confirmations etc.)
How do I know when my goods are almost ready for collection?
You will receive an email notification informing you of the constant progress of your order and when it will be ready for collection.
Returns and Refunds
I received the wrong item, how does one return the item?
How do I receive a refund?
DotDot will refund the price paid for products purchased, provided that the goods are still sealed, unused, undamaged and in their original packaging. All accessories and parts must be included.>Refer to section two of the policy.
To whom does one return unwanted items?
You may log a return within 7 days of receiving delivery, and we will collect the item you want to return, or you may return directly to the participating store from which you purchased the item, during their trading hours.
Can I return an item if it wasn’t what was advertised?
Yes, you may log a return within 7 days of receiving delivery, or you may return the item to the participating store during their trading hours.
Are there any items that cannot be returned?
Yes, there are items that cannot be returned. Refer to section five of the policy for more information.
After how many days can I log a return once I have received my goods?
Return requests must be logged within 7 days of receiving delivery. Or you may return the item to participating stores during their trading hours.
Orders and Order Issues
How can I Track my order?
Order statuses are shared with customers, but may also be tracked by contacting customer care (link to contact details). We will also send you tracking information via email for your package once the order has been finalised, so you won’t ever be left in the dark.
What if my order is late?
You may contact customer care or check your tracking details received via email when the order was finalised.
Yes, you may pre-order. We will confirm the reservation once the retailer has confirmed availability and pricing. Payment will be due upon confirmation of availability and pricing.
Can I cancel my order?
Yes, you may cancel your orders only if the order has not yet been dispatched
How do I cancel my order?
Call our customer care line 0861 017 457
Payments and Promos
What are my payment options?
Credit Card, Debit Card, Payfast, Paygate, Ozow
Can I pay via EFT?
Can I pay with a credit card?
Can I pay a Debit card?
How do I know which stores are near me?
You may change your location on the site and view stores from different areas.