Delivery and Shipping

Here at DotDot, we love to move things from one place to another in a way that brings joy.

Delivery In Summary

  • Our delivery costs and times work on a dynamic model and are calculated based on the:
    • Location and distance between consumer and store.
    • Consumer’s selection of goods and stores in a single cart.
    • Total value of goods purchased in a single cart.
  • Expected delivery times generally range from same day to 3 business days.
  • Delivery prices typically range from R0 to R100.
  • There are some exceptions to the above general parameters.

Delivery Addresses

  • Our delivery team will deliver your order to your home, workplace, or any other nominated delivery address.

Dot Wink:

  • We’d love to deliver your gifts to family and friends – or your crush! Just nominate their address on checkout. Remember to add a gift wrap service to your cart.

Delivery Costs

  • We’d love to deliver your gifts to family and friends – or your crush! Just nominate their address on checkout. Remember to add a gift wrap service to your cart.
  • Delivery prices mostly range from R0 (dOT Yay!) to R100.
  • Your delivery fee will be calculated at checkout.
  • The delivery cost depends on the distance between your selected delivery address and the stores from which the selected items are.
  • Deliveries are free for most total cart values of over R699.

Dot Notes:

  • Delivery costs more when a cart contains bulky items or items that are difficult to handle.
  • When selected stores in the same cart are far away from each other, deliveries may be spilt or may attract surcharges.
  • The free delivery policy may not apply in instances when stores in the same cart are very far from each other or if a particular item carries a mandatory delivery charge.

Dot Tip:

  • Shopping from stores close to you, and close to each other, will attract the lowest delivery fees (and arrive the soonest). Try shopping from your local mall and encourage your favourite stores to sign up.

Delivery Lead Times

  • Most delivery times vary from same day (dOT Yay!) to 3 days. There may be some exceptions.
  • You will get an estimated delivery date when you check out.
  • Delivery times depend on the order, the stores from which you’ve shopped and where you want us to deliver it.
  • We’ll send you tracking information for your package once the order has been finalised, so you won’t ever be left in the dark.

Dot Tip:

  • Encourage your favourite stores at your local mall to sign up, so you get to support them. Plus, you get your favourite products from stores you trust and enjoy same-day delivery!
    You know they have it, you know you want it – why wait!?

Other Delivery Related Matters

  • We deliver within the borders of South Africa only.
  • Upon delivery, someone over the age of 18 must be present to accept a delivery.
  • Please take note of the delivery date on check out and kindly advise us if you are unable to receive a parcel at a given time. On the assumption that someone is available to receive the parcel, we will attempt to deliver a parcel twice. If we fail to do so due to someone being unavailable to receive the parcel, your order will be returned to the sender. Redelivery in this case may attract additional charges.
  • Goods that are delivered damaged or are missing must be reported to customer care immediately, preferably while the driver is present, or as soon as possible thereafter.
  • Neither DotDot nor its vendors are responsible for losses or damages to items that occur after delivery by the carrier to the nominated delivery address.
  • Order statuses are shared with customers but may also be tracked by contacting customer care.
  • Orders not already out for delivery may be cancelled by
  • As part of our random quality assurance and security processes, we reserve the right to intercept or hold back any order for review. If your order is affected, you will be notified as soon as possible.

Customer Care Contact Details

Have more questions?

Please refer to our FAQ's!